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Care Requests let your pastoral team document and track every care need — hospital visits, counseling referrals, practical help, crisis support. Each request has a status, urgency level, assignment, and resolution trail.

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Quick Start

  1. Navigate to Care Requests in the sidebar.
  2. Click New Request and fill in the title, description, and urgency.
  3. Link the request to a member or family.
  4. Assign it to a pastoral team member.

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Request Fields

FieldDescription
TitleShort summary of the need
DescriptionDetailed notes
StatusOpen → In Progress → Resolved → Closed
UrgencyLow, Medium, High, Critical
CategoryCustomizable (e.g., Hospital, Bereavement, Financial, Counseling)
Assigned toThe staff member responsible
Member / FamilyWho the request is for
Resolution notesWhat was done and the outcome

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How-to Guide

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Create a Request

1

Open Care Requests

Go to Care Requests in the sidebar.
2

Click New Request

Enter the title, description, category, and urgency level.
3

Link to a Person

Search for the member or family this request concerns.
4

Assign

Choose a pastoral team member to handle the request.

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Resolve a Request

  1. Open the request and update the status to Resolved.
  2. Add resolution notes describing the outcome.
  3. The resolved date is recorded automatically.

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Custom Categories

Administrators can customize care categories from Settings → Catalogs → Care Categories. Add, rename, reorder, or deactivate categories to match your church’s care vocabulary.

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Pro Tips

Filter by urgency = Critical to see all high-priority needs at a glance. Assign these during your weekly pastoral team meeting.
Care requests appear in the linked member’s Activity tab, giving the full care history to anyone doing a follow-up visit.

Pastoral Notes

Private notes linked to care interactions

Members

The people behind care requests

Prayer Dashboard

Track prayer needs alongside care requests